Focusing your attention on the person with whom you are talking includes frequent eye contact, relevant comments, and avoiding distractions such as T.V., newspapers, and magazines. However, these actions alone--though important--are not enough to produce effective communication. It is also necessary to focus your thoughts and mental activity on the person. This is not always easy. Given all the pressures, responsibilities, interruptions, and distractions of life, it takes a great deal of effort and practice to give the quality of attention necessary to communicate effectively.
The amount of attention you give someone during a conversation can range from zero to one hundred percent. When you give one hundred percent of your attention, you will think, feel, and communicate better. In addition, the other person will be apt to feel and appreciate your full attention.
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For instance, Richard might have answered seventy percent attention to the newspaper and thirty percent to the family. Consider how much attention you give in other situations (talking with a business associate, watching T.V., playing tennis, or listening to a sermon). Observe how the amount of attention you give varies depending on how much interest, energy, and self-discipline you have at the moment. Your increased awareness will allow you to give more attention to the current situation.
Example: While riding in the car, LaVonne was telling Robert about her day. LaVonne wondered how much attention he was paying to what she was saying. Rather than assuming he was or was not listening, she said, "Robert, how much attention are you giving to what I am saying?"
Result: If Robert was not paying full attention, he might just begin to do so now that LaVonne has mentioned it. Or if he feels he really cannot fully listen at the moment, he could politely tell her he has so much on his mind he would rather talk later.
Important: Make sure to follow-up with the conversation at a later time.
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Example: One day when I was in graduate school, I was sharing some supposedly profound things I learned with my wife, Shelly. She listened intently for quite awhile. Then she told me she felt like I was giving a lecture--that I was more interested in the topic than with her. Her comment surprised me and I assured her she was certainly more important to me than whatever I was talking about. She was not convinced, however.
I then took another look. I asked myself whether I was paying more attention to my topic or to her. I was humbled by my discovery. Despite my initial belief to the contrary, I was, in fact, more involved and excited about my ideas than I was about my wife at that moment.
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